In most cases, the earlier the better. Early support allows you to build understanding, routines and confidence while thinking and communication skills are still relatively strong. For many families, Understanding Dementia™ is a helpful first step soon after diagnosis. It provides clear, practical guidance so you can better understand what is happening and feel more prepared for the road ahead. Connect at Home™ is often most beneficial in the mild to moderate stages, when the person is still able to actively engage in conversation and structured activities. Beginning during this stage allows you to strengthen existing thinking skills, build positive communication patterns and create meaningful shared routines that can continue to support you over time. That said, every family is different. The right time is when you feel ready for structured support and want clearer guidance in how to move forward together.

Connect at Home™ may be eligible for funding through Support at Home (or a Home Care Package), depending on your individual provider and available funds. Understanding Dementia™ is a privately delivered digital education program and is not offered as a funded service. The cost of Understanding Dementia™ is credited toward Connect at Home™ if you proceed. If you wish to explore funding for Connect at Home™, we can assist by: – Providing a general letter outlining the program – Registering with your provider to help facilitate the process Funding approval is determined by your individual provider and cannot be guaranteed. Please note: Our programs are not eligible for NDIS funding.

Because Connect at Home™ includes immediate preparation and resource allocation, the following timeframes apply: Cancellation within 48 hours of payment (before dispatch): If you cancel in writing within 48 hours of payment and before physical materials are dispatched, a $150 administration fee will be retained. The remaining balance will be refunded. Cancellation more than 48 hours after payment (before dispatch): If you cancel in writing more than 48 hours after payment and before dispatch, a $250 preparation and administration fee will be retained. The remaining balance (if any) will be refunded. After dispatch or digital activation (whichever occurs first): Once physical materials have been dispatched or digital access has been activated (whichever occurs first), refunds are not available for change of mind. Understanding Dementia™ is a digital education program with immediate access, and refunds are not available once access has been provided or content has been viewed or downloaded. All refunds are subject to our full Cancellation & Refund Policy. Nothing in this policy excludes your rights under Australian Consumer Law.

No. All of our programs are designed to fit into busy lives. They are self-directed and allow you to go at your own pace within the program timeframe. We provide generous access to digital resources so there is plenty of flexibility if life feels full.